How Can I Cancel Or Change My Order?
If you ordered and you would like to change or cancel your order. Please, contact us within 24 hours. Because once we completed the order. It can't be canceled or changed.
Do I need an account to place an order?
No, you don't need an account to place an order. But when you order please fill out all the necessary information so we can send it to the correct address.
How Do I Track My Order?
If you want to track your order please look up your track and trace code that we send you via mail. You can trace via carrier or via our tracking order page.
I don't see my synthetic hair in my basket!
We splitst our virgin hair & Synthetic hair products. Due to we have had a lot of purchases of people buying synthetic hair and thinking its virgin hair. We made a nice split, so people know that they are buying synthetic or Virgin Hair.
Shipping & Returns:
What Shipping Methods Are Available?
The following shipping methods we use are PostNL or DHL.
Do You Ship Internationally?
Yes, we ship internationally. We do charge shipping cost if it is outside of BeNeLux.
How Long Will It Take To Get My Package?
Shipment can take up to a minimum of 2 days and maximum 14 working days after receiving payment.
If you choose one of our customized styled wigs or ordered your own special requested wig (handmade). It can take up to 30 - 45 days of shipment.
How Can I Return a Product?
If you would like to return a product. Please see our Return Policy.
What payment methods do we accept ?
We accept the following payment methods:
Is buying online safe ?
We can't guarantee that buying online is safe. But we can say that our payment gateways are secured and our website is SSL secured.
I can't pay with my deposit funds
If the amount in your cart is higher then what you saved up. You can't pay with your MK deposit funds. Make sure the amount is always higher then the amount you purchase.