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    Terms & Conditions

    Terms & Conditions in short:

    • By ordering any of our products, you agree to be bound by these terms & conditions.
    • All personal information you provide us with or that we obtain will be handled by Mon Kossa as responsible as possible.
    • The price applicable is that set at the date on which you place your order.
    • Shipping costs and payment fees are recognized before confirming the purchase.
    • Card information is transmitted over secure SSL encryption and is not stored.
    • Please note that local taxes, customs and duties may occur.
    • All hair extensions are final sale, exchange only on unopened hair. 
    •  Mon Kossa invisible Lace are for professional use only, applying them yourself or going to an untrained hairstylist will result in improper application and the lace will not work properly. Please use a certified professional to ensure that your lace is applied correctly. Mon Kossa will not refund any orders for issues with bad applied lace. 
    • Mon Kossa will only speak with professional hairstylists with valid cosmetology license for all issues regarding invisible lace.

    Terms & Conditions

    This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

    By placing an order at Mon Kossa, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Mon Kossa for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

    Personal Information

    All personal information you provide us with or that we obtain will be handled by Mon Kossa as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Mon Kossa and will not be shared with other third parties. Please read also Privacy policy.


    All products remain to Mon Kossa property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Mon Kossa.

    All transfers conducted through Mon Kossa are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

    Gift Card & MK points

    All the gift cards can only be used via Mon Kossa unless we say otherwise. Gift cards are non-refundable. The gift card made by Mon Kossa has an expire date of 1 year after purchased date.

    MK Points can be used as a way to save up points to purchase your desired items. If you start with the MK points, it will be seen as MK points and viewed in your account. You need to buy our products at least once via regular payment known as direct payment. Before you can use our MK points. We do this for first time buyers to get to know our products. Once you purchased MK points, you can’t get a refund on your MK points.

    Once you purchased an item with our MK points. You can’t refund the item. The rules of the return policy is not applicable on the MK points.

    Terms & Conditions – short list

    • By ordering any of our products, you agree to be bound by these terms & conditions.
    • The price applicable is that set at the date on which you place your order.
    • Shipping costs and payment fees are recognized before confirming the purchase.
    • Card information is transmitted over secure SSL encryption and is not stored.
    • Please note that local taxes may occur.
    • All items must be returned in their original packaging.
    • All hair care items are final sale.
    • 14-day return policy begins from the day your order is delivered.

    In using this website you are deemed to have read and agreed to the following terms and conditions:
    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company, Mon Kossa. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Dutch Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

    Return Policy:

    Please read our Return Policy


    We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removed, or edited any materials or content on this Site, refusing to process a transaction or suspending any transaction after processing has begun.  Furthermore, you agree that we may use Personal Information provided by you in order to conduct fraud checks. Personal information that you provide may be disclosed to a credit or fraud prevention agency, which may keep a record of that information to use for future disputes. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms of Use.


    All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination.


    It is advised that you use a color ring to select your colors. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be exactly the same of the color of the hair.

    Log Files

    We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

    Links to this website 

    You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

    Links from this website 

    We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

    Copyright Notice 

    The entire content published on this Site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of Copyright 2024, Mon Kossa. ALL RIGHTS RESERVED. You also grant the right to use any content you provide via email or social media for its own purposes including republication in any form or media. Once sent to us we have the right to use your work with proper credit.


    We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website.


    When in use of waiver:
    Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

    Notification of Changes

    The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

    Local Taxes

    Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

    Additional Information

    Mon Kossa reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Mon Kossa has the right to cancel the order and refund any amount paid in the best way. Mon Kossa shall also notify the customer of equivalent replacement products if available.

    Please send all inquiries to

    These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

    Updated 1 April 2024

    © Mon Kossa 2024 All Rights Reserved

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