Our shipping and return information. Contact us, if you have more questions.
Our customer service will tell you, if we can accept your return.
Shipping from Netherlands
We currently ship within the Netherlands and Belgium with the carrier PostNL or DPD.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 1 – 8 working days | €6.95 |
| Express Shipping | Delivery in 1 – 5 working days ** | €19.95 |
| International Shipping | Delivery in 5 – 14 working days *** | €30.00 |
| Free Shipping | Free Shipping with orders over €30.* | €0.00 |
International Shipping
We use DHL for international shipping.
About International Shipping
When you checkout you can fill in your adress, if your adress is accepted that means we ship to your country.
Shipping Options & Costs
Our shipping options as presented are PostNL, DPD & DHL. If you would like to know the cost. When you checkout you can fill in your adress and you will get a calculated price of shipping cost. If you need any help contact us.
How to Order
Choose what you want Virgin hair or synthetic hair:
- Add items to your cart;
- Checkout;
- Fill your information;
- Choose your payment method.
Returns & Exchanges
Yes! we accept returns and exchanges. Our customer satisfaction is our destination! Please, feel free to return your item within 14 days after receiving item. Note: Customized items are non refundable.
How to Return an Item
- Items returned within 14 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn’t match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
- Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee.
- Care and styling product, accessories, liquids, and special ordered items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
Repeat: Customized items and/or order made specially for you. Can not be refunded as to the item was made and/or ordered specially for you. - After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.
- We only give cash refund when the hair is (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. We have the right to refuse cash refund, when the hair is not in the original packaging. We will give you store credit instead or send the item back to your address.
How to Exchange an Item
- We only exchange our synthetic items.
- Items can be exchanged in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the packaging is INTACT.
- Please notice that if you wish to exchange any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the exchanged item is received and inspected, your exchange will be processed and automatically send to your address you used to order. Buyer needs to pay for the return shipping fee.
Steps to follow
Note: Items that we accept for return! Must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- Send us a picture with the reason why you would like to return the item;
- Once we approve the return via mail. We will send you our Retour dress. You can send the item to this address in the original packaging;
- Depending on which payment method you used to pay for the item. We will refund according to our policy;
- It will take 1 to 5 working days to transfer back the money or credit back to your account or bank.
